Return & Exchange Policy
Return & Exchange Policy – Eleve11
At Eleve11, we are committed to providing a satisfying and seamless shopping experience.
1. Return & Exchange Period
- Customers may request a return or exchange within 7 days from the delivery date.
- In case of a defective item or wrong order, returns are accepted within 14 days.
2. Conditions for Return & Exchange
To be eligible, the following conditions must be met:
- The item must be unused and in its original condition.
- All tags and original packaging must be intact.
- A receipt or order number must be provided.
- The item must not be washed, worn, or altered.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Undergarments.
- Discounted items (if stated).
- Items that have been used or damaged by the customer.
4. Free Return Cases
Eleve11 will cover return shipping costs in the following cases:
- Wrong item delivered.
- Manufacturing defect.
- Item received damaged.
5. Shipping Fees
- If the return is due to a change of mind, the customer bears the shipping cost.
- Exchanges can be made for the same item (size/color) or another item, with price difference applied if any.
6. Return & Exchange Process
- Contact customer support (WhatsApp / instgram).
- Provide your order number and item details (photos if needed).
- A courier will be arranged to collect the item.
- After inspection:
- A refund will be processed within 3–7 business days, or
- The replacement item will be shipped.
7. Refund Method
- Refunds will be issued via:
- The original payment method, or
- Store credit (based on customer preference).
Important Notes
- Requests after the allowed period will not be accepted.
- Eleve11 reserves the right to reject returns that do not meet the policy conditions.